Liberty Relocation, Inc

Original price quote was $1,674 for a one bedroom apartment with 286 cu ft. Price actually charged at time of pick up on June 30th was $1,675 based on 300 cu. ft.   $150 in parking materials (even though it says they are free on the form), for a total of $1,825. July 3rd I received a call from Lupe stated the foreman "was confused" and "made a mistake" and they were sending me an "updated" invoice reflecting 450 cu. ft. and a new total bill of $2,299.88.
 
After calls back and forth for a week with no resolve, I was told Lupe no longer worked there and got no clarification on the updated charges. When I called back again last week, Lupe answered the phone!! I also got put though to a company called Major League Van Lines. When I asked about this, the customer service rep told me National is a BROKER contrary to the lies the sales rep Justin was telling me about National being a "family owned, non-broker company." 
 
My first day for available delivery was July 13th. I was told at first that my items would be delivered Aug. 4-5th (22 days after my first available). No truck. I was then told I could expect the driver August 7-8th. No truck arrived. As of August 10th, I still don't have my stuff and I have no confirmation of when the truck will arrive. They have been in possession of my stuff for 45 days, and are 29 days past my "first available for delivery date." 
 
*UPDATE*
 
I received a nasty phone call from "Stan" the owner, STANISLAV SKRIBNIK. Today he claimed that he will be sending me an "updated invoice" for $800 that would need to be paid in cash upon delivery of my items. My binding Bill of Lading contract claims that I owe $469. If that's not extortion, I don't know what is.
 
This company is a sham. Also doing business in other states under different names to run from bad reviews and the state of WA (under the name Liberty Relocation) denying them a business license because of FRAUD!! 
 
National Moving Systems
American Moving Systems
Liberty Relocation (F rating on BBB)
S.T.S.K ENTERPRISES INC
RELOCATION SOLUTION SYSTEMS
Pacific Union Van Line
 
 
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Service cost: $2299

Quick Recap of our Disappointing Experience:
A move is scary to trust a company with your things.  We asked a ton of questions over and over to make sure we felt comfortable, about the time to move, all fees and costs, etc.  The sales rep did his job, he sold us on Liberty Reclocation using lies and then immediately turned us over to Customer Service once they had our stuff.  Customer Service (Nicole and a Man) were rude, difficult to get a hold of, and inflexible. 
Our problems were:
1- the sales rep INSISTED the move would take 2 weeks, no longer.  We rushed to be there in less than 2 weeks, and they arrived in 3 weeks.  Tried to deliver at 9pm at NIGHT!!  Luckily there was a storm so they decided to wait for the next morning (not out of kindness but their convenience).
2- HIDDEN FEES!!  The move was supposed to cost just under $1800, in then end it was $2505!!  Beware.
* They charged for extra weight (they gave us the weight ticket but then insisted our ticket was wrong??)
* They charged for plastic wrap on furniture - NEVER disclosed this was an additional fee, neither the sales rep or Movers!  Over $175 added to the bill
* They charged $150 for 3rd floor of an apartment.  Its on our contract that the move is to the 3rd floor but the movers got to our new home and DEMANDED another $150!
Do not use this company.
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Service cost: $2505

We have a furniture store that was relocating to CO,  We had a couple of valued pieces of furniture that were fragile which required proper care and handling while on move. So, naturally our concern was mostly centered upon safeguarding these pieces of furniture. My friend recommended Liberty relocation that he recently moved with and was happy with the service . When we got in touch with Liberty relocation, we were very happy to know that the company excels in transporting furniture. The company sent out a big crew of 6 men who did a remarkable job wrapping and securing everything so professionally.  The furniture got there in perfect condition. The money put on the movers was worth the investment and I must admit that we were pretty lucky to choose them.

Service cost: $6900

I write this because it's my only recourse. I've spent hours on the phone over the last month dealing with Liberty Relocation. The people have been nice, but the service has not. After days of not knowing where my shipment was, who had it, what day it was going to arrive - it arrived late, unable to be pulled off the truck and then I had to move items myself because there was only one guy 'able' to move things and it was taking way too long. I had to cancel appointments because they kept saying they were going to arrive, and then never arrived when they said. Then to top everything off there were 3 big missing dogs beds (which in addition caused the delivery  price to bump up)  and no one knows where they went. Now they want me to go thru a claim company who requires more hours of documentation that I just can't spend as this move took up way too much of my own time in trying to figure out where my stuff was, when it was going to arrive, and then once it arrived how it was getting off the truck - which didn't happen the first time it pulled in my street. Angry. Frustrated. Sad.

Service cost: $1673

Movers were supposed to be here between 12:00 and 2:00 today.  They did not arrive until after 3:00.  They came in and numbered each item and moved my boxes that I had carefully stacked in my dining room so they wouldn't take too much space in my house.  They numbered each one and then left them where they were.  (in the wayn so that if we had a fire, no one would make it out alive).  They proceeded to tell my parents, (I was at a dr's appointment) that there was more than was represented in the quote so they could not do it for less than 3200.00.  My parents called my husband to see if he would still want them to move the items.  He said he wasn't sure, that this felt like a "switch and bait" to him and to wait until I returned home to make a decision.  THEN - 10 minutes later, the drivers tells my dad that he can't do it for less than 4200.00!!.   (nothings changed since the last time they talked..where did the extra $1000.00 come from?)  In addition, they state that they only bill by square footage.  no weight and no item count.  That is just not true.  They counted every single item and even if the item number went up, the square footage had not because I had decided not to move my patio set.  The only difference between the quote and my final "output of boxes" was aound 90 boxes.  When I talked to Scott in the beginning we discussed the value of moving versus just selling everything and just moving and buying new.  He assurred me that it was more valuable to ship because a box only costs about 3 to 4 dollars to ship.  If all of what they said was true and I added 90 boxes (which I have not had time to verify), then at the most expensive, I should be charged an additional $4.00 per box at 90 boxes that is $360.00 - NOT 2000.00!! This seriously feels like bait and swtich to me and I will be suing the company for the down payment and also for the time loss.  Additionally, they will be returning to move my boxes to the correct places and remove their stickers or I will be hiring someone to do that and add that bill to my claim in court.  This company has good and bad reviews.  I naively leaned towards the good reviews.  Don't make the same mistake I did.     .

Service cost: $2294

Stay clear from this company! Do not hire them they are a joke pick up was late, but ok. However, explanation of delivery date was not very clearly stated. Language barrier! Drop off. Horrible. No workers but the driver.  We had to unload and carry up the three flights of stairs our own belongings, unwrap and help assemble them. Damaged good, broken, scratched and dented. Paid for the stairs that we had to do the work for.  To boot, liberty relocation nor is the BBB doing anything. Guess I need to hire an attorney!  Lies the entire time throughout the transport time as well! The driver was awesome, once I got hold of him. Nicole lied, as did our salesman Nigel, and Latisha in customer service. Not worth the money. Hire a professional company as this one is definitely not!

Service cost: $2400

Let's begin with my original estimate of less than $2000.00 quickly increased to more than $3500.00 once my items were on the truck.  The truck was not filled from top to bottom and front to back, only front to back because according to the company, "everything was in boxes".  Yes I estimated boxes, furniture, EVERYTHING.  But the thing was, "the boxes are large packing boxes".  I bought the boxes at a moving company so I guestimated the correct number of boxes as well as the sizes.  When the company was calling me trying to get my business, Nigel was the best sales agent you could have even wanted to come in contact with and even after the sale he was helpful but that is where the good customer service ends.  If I called, I would often get put on hold or be told we will call you back but never did.  I always had to initiate the call until my household goods were finally put on the third truck.  I got a call, it will not be delivered this week, I said ok.  An hour or two later, I got another call; it will be delivered between 3 and 5 pm the next day.  Then the driver calls and says my delivery will be between 10 and 12.  Never mind, I am out of town and have to make arrangements for someone else to receive my household goods.  The driver arrives on time but I have NEVER dealt with a company that does not take debit or credit cards, or checks.  Well after moving a mountain, being treated like I was not a customer but someone who had tried to rob the company, I asked to speak with the manager.  Now the story really gets interesting, the manager was one I would EVER HIRE FOR MY COMPANY.  Rude, not customer service professionalism, NOTHING.  He even hung up on me.  Yes he did.  Hung up.  Wow.  DON'T waste your time.  I still do not understand how my estimate increased by more than $1500.00, they do; they only take cash payments for delivery, not even a credit card, and they do not care about customer perception.  If you are reading this, PLEASE, PLEASE, PLEASE, do not use this company.  They are not worth the frustration.  .

Service cost: $3600

This company is a joke!! never ever use these guys! I was told they would be there between 9-11 and didn't show up til 2 and then scratched up alot of items and very unprofessional and never used blankets or anything while using a dolly on our tvs dressers etc and then I was helping them move items so they would get it done on time and keep in mind I was paying them to move me and not for me to help! also when they did finally arrive the guy in charge told me he can't move our stuff within the three hours and I told he him could if he worked and not screwed around but needless to say I would NEVER EVER use this joke for a company again so please use other companies besides this one they are a joke!! at 11 am I called and spoke to brian and asked where the truck was and he said they are on there way and they didn't show up til 2pm and he was a total a------!! NeVeR again.

Service cost: $300

Do not ever use this company for your relocation. Never on time. Do not do what they say they will do. Relocated from Kirkland Wa. to Pennsylvania. Broker stated when they picked up the household item that a truck was waiting to go east. Items were picked up on 06/21/2013. This is now 07/03/2013 and the broker stated that out itme are still in Washington State. Liars every single one of them. If Liberty Relocation is one of your moving options and you use them you get what you deserved. Run from this company as fast as you can.

Service cost: $3300

They picked up our stuff on 06/28/2013 and said they deliver on 07/08/2013. It is now 07/12 and our stuff hasn't even left Texas. I am very upset because I feel like they lied to me. The contract states they have 2 to 21 days to deliver, but why did they promise a delivery date that they never lived up to. The company said the reason for the delay was a broken truck, however they refused to tell me exactly what was the mechanical issue. I suspect that they are just waiting to combine our stuff with another load so that the truck will have a full load, but I can't prove this. I still don't have my stuff. I was told we will have it by 07/18, but I am very skeptical. This is a terrible company and they are holding my possessions hostage. I wish I chose any other company. Also they underbid to get the job and when they picked up our stuff, the price doubled.

Service cost: $4665