Liberty Relocation, Inc

Original price quote was $1,674 for a one bedroom apartment with 286 cu ft. Price actually charged at time of pick up on June 30th was $1,675 based on 300 cu. ft.   $150 in parking materials (even though it says they are free on the form), for a total of $1,825. July 3rd I received a call from Lupe stated the foreman "was confused" and "made a mistake" and they were sending me an "updated" invoice reflecting 450 cu. ft. and a new total bill of $2,299.88.
 
After calls back and forth for a week with no resolve, I was told Lupe no longer worked there and got no clarification on the updated charges. When I called back again last week, Lupe answered the phone!! I also got put though to a company called Major League Van Lines. When I asked about this, the customer service rep told me National is a BROKER contrary to the lies the sales rep Justin was telling me about National being a "family owned, non-broker company." 
 
My first day for available delivery was July 13th. I was told at first that my items would be delivered Aug. 4-5th (22 days after my first available). No truck. I was then told I could expect the driver August 7-8th. No truck arrived. As of August 10th, I still don't have my stuff and I have no confirmation of when the truck will arrive. They have been in possession of my stuff for 45 days, and are 29 days past my "first available for delivery date." 
 
*UPDATE*
 
I received a nasty phone call from "Stan" the owner, STANISLAV SKRIBNIK. Today he claimed that he will be sending me an "updated invoice" for $800 that would need to be paid in cash upon delivery of my items. My binding Bill of Lading contract claims that I owe $469. If that's not extortion, I don't know what is.
 
This company is a sham. Also doing business in other states under different names to run from bad reviews and the state of WA (under the name Liberty Relocation) denying them a business license because of FRAUD!! 
 
National Moving Systems
American Moving Systems
Liberty Relocation (F rating on BBB)
S.T.S.K ENTERPRISES INC
RELOCATION SOLUTION SYSTEMS
Pacific Union Van Line
 
 
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Service cost: $2299

Stay clear from this company! Do not hire them they are a joke pick up was late, but ok. However, explanation of delivery date was not very clearly stated. Language barrier! Drop off. Horrible. No workers but the driver.  We had to unload and carry up the three flights of stairs our own belongings, unwrap and help assemble them. Damaged good, broken, scratched and dented. Paid for the stairs that we had to do the work for.  To boot, liberty relocation nor is the BBB doing anything. Guess I need to hire an attorney!  Lies the entire time throughout the transport time as well! The driver was awesome, once I got hold of him. Nicole lied, as did our salesman Nigel, and Latisha in customer service. Not worth the money. Hire a professional company as this one is definitely not!

Service cost: $2400

 
I want you to know how much this move has changed my life (for the better).
I returned recently from my second tour inAfghanistan and I knew I would be depressed over the holidays. So, I decided to plan a party with some of my buddies from my unit, a type of reunion. I was nervous about having my apartment organized in in time to receive house guests and have everything in place in time for Christmas.
Amazingly, within two weeks of my calling you for an estimate, the move went quickly, and my house was set up with all the comforts of home, including the kitchen, so I was able to have an awesome reunion. You have done your part to thank some very happy vets-we spent our holiday in comfort, thanks to you.
Vance B.

Service cost: $3100

Let's begin with my original estimate of less than $2000.00 quickly increased to more than $3500.00 once my items were on the truck.  The truck was not filled from top to bottom and front to back, only front to back because according to the company, "everything was in boxes".  Yes I estimated boxes, furniture, EVERYTHING.  But the thing was, "the boxes are large packing boxes".  I bought the boxes at a moving company so I guestimated the correct number of boxes as well as the sizes.  When the company was calling me trying to get my business, Nigel was the best sales agent you could have even wanted to come in contact with and even after the sale he was helpful but that is where the good customer service ends.  If I called, I would often get put on hold or be told we will call you back but never did.  I always had to initiate the call until my household goods were finally put on the third truck.  I got a call, it will not be delivered this week, I said ok.  An hour or two later, I got another call; it will be delivered between 3 and 5 pm the next day.  Then the driver calls and says my delivery will be between 10 and 12.  Never mind, I am out of town and have to make arrangements for someone else to receive my household goods.  The driver arrives on time but I have NEVER dealt with a company that does not take debit or credit cards, or checks.  Well after moving a mountain, being treated like I was not a customer but someone who had tried to rob the company, I asked to speak with the manager.  Now the story really gets interesting, the manager was one I would EVER HIRE FOR MY COMPANY.  Rude, not customer service professionalism, NOTHING.  He even hung up on me.  Yes he did.  Hung up.  Wow.  DON'T waste your time.  I still do not understand how my estimate increased by more than $1500.00, they do; they only take cash payments for delivery, not even a credit card, and they do not care about customer perception.  If you are reading this, PLEASE, PLEASE, PLEASE, do not use this company.  They are not worth the frustration.  .

Service cost: $3600

First as most say the Costumer service at the begining was great with Nigel, Now comes the truth about this comapny.
 
I have not mentioned that I have moved 3 times from overseas and ineterstate and never , NEVER has anything happened to valued merchandise.
 
First Nigel gave me aquote, then the driver gave the real amount I was missing some objects I did not mention, upto here all is fine and agreeable.
 
two weeks later I tell them to ship the household goods, they arrive early which is fine. But right then I am told that the price is another of course there is nothing to do because otherwise they do not unload your households.
 
The dilema comes when they deliver, I thought all boxes were brought.
1- a marble table top 1" thick broken,
2- dining table made with durable wood broken
3 - 4 old Delft plates broken into pieces.
4 - most glass items broken
5 - missing two boxes with Delft bowls and other costly Items
6- Driver put a hole on the night stand and said it was a memory of the move.
Missing department does not call .
 
in short this is my worst experience ever o a move, I highly would ask you to not give this company any of your household goods specially if they are valuable they will loose it or brake it or dissapear them for you.
This moving company has no responsability at all and they treat your cargo as a Joke.
 
Pay a little bit more or I should say use a repoutable company not them.
 
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Service cost: $2900

I write this because it's my only recourse. I've spent hours on the phone over the last month dealing with Liberty Relocation. The people have been nice, but the service has not. After days of not knowing where my shipment was, who had it, what day it was going to arrive - it arrived late, unable to be pulled off the truck and then I had to move items myself because there was only one guy 'able' to move things and it was taking way too long. I had to cancel appointments because they kept saying they were going to arrive, and then never arrived when they said. Then to top everything off there were 3 big missing dogs beds (which in addition caused the delivery  price to bump up)  and no one knows where they went. Now they want me to go thru a claim company who requires more hours of documentation that I just can't spend as this move took up way too much of my own time in trying to figure out where my stuff was, when it was going to arrive, and then once it arrived how it was getting off the truck - which didn't happen the first time it pulled in my street. Angry. Frustrated. Sad.

Service cost: $1673

Movers were supposed to be here between 12:00 and 2:00 today.  They did not arrive until after 3:00.  They came in and numbered each item and moved my boxes that I had carefully stacked in my dining room so they wouldn't take too much space in my house.  They numbered each one and then left them where they were.  (in the wayn so that if we had a fire, no one would make it out alive).  They proceeded to tell my parents, (I was at a dr's appointment) that there was more than was represented in the quote so they could not do it for less than 3200.00.  My parents called my husband to see if he would still want them to move the items.  He said he wasn't sure, that this felt like a "switch and bait" to him and to wait until I returned home to make a decision.  THEN - 10 minutes later, the drivers tells my dad that he can't do it for less than 4200.00!!.   (nothings changed since the last time they talked..where did the extra $1000.00 come from?)  In addition, they state that they only bill by square footage.  no weight and no item count.  That is just not true.  They counted every single item and even if the item number went up, the square footage had not because I had decided not to move my patio set.  The only difference between the quote and my final "output of boxes" was aound 90 boxes.  When I talked to Scott in the beginning we discussed the value of moving versus just selling everything and just moving and buying new.  He assurred me that it was more valuable to ship because a box only costs about 3 to 4 dollars to ship.  If all of what they said was true and I added 90 boxes (which I have not had time to verify), then at the most expensive, I should be charged an additional $4.00 per box at 90 boxes that is $360.00 - NOT 2000.00!! This seriously feels like bait and swtich to me and I will be suing the company for the down payment and also for the time loss.  Additionally, they will be returning to move my boxes to the correct places and remove their stickers or I will be hiring someone to do that and add that bill to my claim in court.  This company has good and bad reviews.  I naively leaned towards the good reviews.  Don't make the same mistake I did.     .

Service cost: $2294

This company is a joke!! never ever use these guys! I was told they would be there between 9-11 and didn't show up til 2 and then scratched up alot of items and very unprofessional and never used blankets or anything while using a dolly on our tvs dressers etc and then I was helping them move items so they would get it done on time and keep in mind I was paying them to move me and not for me to help! also when they did finally arrive the guy in charge told me he can't move our stuff within the three hours and I told he him could if he worked and not screwed around but needless to say I would NEVER EVER use this joke for a company again so please use other companies besides this one they are a joke!! at 11 am I called and spoke to brian and asked where the truck was and he said they are on there way and they didn't show up til 2pm and he was a total a------!! NeVeR again.

Service cost: $300

Do not ever use this company for your relocation. Never on time. Do not do what they say they will do. Relocated from Kirkland Wa. to Pennsylvania. Broker stated when they picked up the household item that a truck was waiting to go east. Items were picked up on 06/21/2013. This is now 07/03/2013 and the broker stated that out itme are still in Washington State. Liars every single one of them. If Liberty Relocation is one of your moving options and you use them you get what you deserved. Run from this company as fast as you can.

Service cost: $3300

They picked up our stuff on 06/28/2013 and said they deliver on 07/08/2013. It is now 07/12 and our stuff hasn't even left Texas. I am very upset because I feel like they lied to me. The contract states they have 2 to 21 days to deliver, but why did they promise a delivery date that they never lived up to. The company said the reason for the delay was a broken truck, however they refused to tell me exactly what was the mechanical issue. I suspect that they are just waiting to combine our stuff with another load so that the truck will have a full load, but I can't prove this. I still don't have my stuff. I was told we will have it by 07/18, but I am very skeptical. This is a terrible company and they are holding my possessions hostage. I wish I chose any other company. Also they underbid to get the job and when they picked up our stuff, the price doubled.

Service cost: $4665

Quick Recap of our Disappointing Experience:
A move is scary to trust a company with your things.  We asked a ton of questions over and over to make sure we felt comfortable, about the time to move, all fees and costs, etc.  The sales rep did his job, he sold us on Liberty Reclocation using lies and then immediately turned us over to Customer Service once they had our stuff.  Customer Service (Nicole and a Man) were rude, difficult to get a hold of, and inflexible. 
Our problems were:
1- the sales rep INSISTED the move would take 2 weeks, no longer.  We rushed to be there in less than 2 weeks, and they arrived in 3 weeks.  Tried to deliver at 9pm at NIGHT!!  Luckily there was a storm so they decided to wait for the next morning (not out of kindness but their convenience).
2- HIDDEN FEES!!  The move was supposed to cost just under $1800, in then end it was $2505!!  Beware.
* They charged for extra weight (they gave us the weight ticket but then insisted our ticket was wrong??)
* They charged for plastic wrap on furniture - NEVER disclosed this was an additional fee, neither the sales rep or Movers!  Over $175 added to the bill
* They charged $150 for 3rd floor of an apartment.  Its on our contract that the move is to the 3rd floor but the movers got to our new home and DEMANDED another $150!
Do not use this company.
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Service cost: $2505

This company stole my goods and won't return it. So I did some extensive research on this corporation. Found out that they changed their name in order to boost their ratings and business. The previous name had such a awful reputation that they had to start over. The thing is, the name changed but the owners and management didn't. So you are still getting really bad business from really bad people. Here are some titles:

Principal: Mr Stanislav Skribnik (President)
Mr. Kevin Dixon (Moving Manager)

Hours of Operation
Monday - Friday 9am - 5pm

Alternate Business Names
S T S K Enterprises Inc.

Service cost: $4385

I was quoted about $3400 and the move ended up costing over $6000.  I went with this comany rather than one of the big names like Mayflower because we were going to have 2 dogs and a cat in the car with us on the move from Houston to New Mexico.  We did not want the added cost of kenneling and I was told that the dispatcher said the move would happen in 3 or 4 days.  We arrived at our location a good 5 days before the movers did; in fact when we got here they were STILL in Houston!  We ended up having to pay for a hotel that accepted pets for a week, and the cost and inconvenience of this was not appreciated.  Many items arrived damaged.  Our expensive king-sized wooden bed had missing pieces and others that were broken, making it unusable.  Several other items (including an almost-new wooden chest) were damaged.  Our large toolbox was "missing", although the vise grips that were in the toolbox ended up in one of our boxes.  The guys who picked us up did a good job; the guys who unloaded us did a good job.  THe problem is, our things were moved from the original truck to another one in Houston, and THOSE people did a HORRIBLE job.  They took items we paid to have packed professionally, removed the blankets and wrappings and threw several things into a box together.  Everything in there was broken, including an expensive gem globe and all but one of our lamps. The option you have for filing a claim is inadequate.  I blame myself, however, for signing papers that give me the option of getting only sixty cents per pound.  We will very likely never move again, but if we do we certainly would not use this company.

Service cost: $6000

I booked my move with them and later luckily I realized they are fraud. Fiest I wasn't able to get an extra insurance because they are not affiliated with insurance company. Second they send me an application for credit card authorization under name Daneil (speller like this) Partnership, first saying its their corporate office and when I told them there is no such a company they claimed its their credit approving company or something like that, either way there is no such a comapny. So I looked further and found out they have A- rating with BBB because they changed their name in Oct 2012 and they couldn't explain why they have changed name or what was the previous name. Also all the great ratings on this web is on Oct 15 2012. At the time of booking they got my credit card number which after cancellation they are charging me $300 unauthotized for shoe/clothing purchase .. yes they are fraud and I am reporting them to BBB.

Service cost: $37500

My sales rep, Jervon, was a very nice and seemingly well-intentioned individual.  The quote price was better than competitive and they had an A- BBB rating.  But that is where the good experience ended.  Let me start from the beginning: Moving from Houston to Boston.  Liberty quote was approx $1500, while premium movers were $2500-3000.  Liberty also offered 30 days free in-transit storage which worked well for our schedule. The day before the pick-up, I received a call that they would arrive between 8 and 10am.  I got a call from the driver at 10:10am that they wouldn't be there now until 1-2pm.  Frustrating, as I could have been productive that morning (especially it being my last day in Houston).  When the movers arrived, they were driving a Budget moving truck.  I was surprsied they didn't have their own labeled vehicles.  Regardless the movers were curteous and professional.  Half-way thru loading, I was told by the driver that we would be over my volumetric estimate.  It came out to over double.  At this point all my belongings were loaded, and even before then I couldn't change movers this last minute.  I was infuriated, but with hands tied I signed the paperwork.  My quote of $1500 had just ballooned to $3000.  I cut them a check for half, as was required.  It is worth noting here that the inventory list I gave them contained 76 items, and the final invenotry was 91 items (and the list given was fairly representative of volume).  I expected to pay a bit more than quoted, but certainly not double.  Definitely appeared to be a ploy to get business by under-quoting and over-charging.   I eventually let that go, knowing that it really brought them up to the price of the premium providers.  The dishonesty was frustrating, but so be it.  Then about two weeks later I received an email from the operations manager that I needed to pay an extra $1000 before they could released my stuff to be shipped.  Now I was over the top angry.  It was not only unethical considering I was verbally told many times it was 50% upfront and 50% upon delivery, but it was in contradiction to the written contract which stated they were only entitled to ask for at most 75% upfront.  I did not want my stuff to be delayed to I called back immediately to tell him this was crazy, especially considering the late pick-up and horrible under-quote.  It took several calls, many times on hold, and a few voicemails to finally talk to this operations manager who I will remain nameless.  He did not seem to have any sympathy whatsoever despite my frustration and all the issues I'd had thus far.  He agreed that I would pay up to the 75% (maximum contractually allowed, which to clarify was $250 less than he'd originally asked for).  Then he went on to send me this email: " Hi Thomas,   Per our conversation your balance due in order to ship is $747.75 and the remaining balance of $738.55 will be due upon delivery.   Here is a video I wanted you to watch http://www.youtube.com/watch?v=Yo8kfV9kONw " Check out the link.  I guess their A- BBB rating was meaningless.  It was an odd link as it was almost an indirect way of him telling me a screwed up by picking Liberty Relocation.  Oddly enough their BBB rating has been "under review" now for at least a month.  I did lose faith in the BBB through all this too. Items then arrived 1-week late, even though I had placed the order over 2 months ahead and had been assured it would arrive within 2-3 days of the earliest delivery.  In addition we had to pay an additional $550 for a shuttle truck.  This is all in the contract, I couldn't fight it..but they hosed us alright. We had a couple coffee tables damaged beyond repair, and several boxes in horrible condition.  My girlfriend took care of the paperwork and was incredibly stressed, not taking the time to read the contract and notice the need to identify damaged goods.  I hurried back from class when I got her text, and literally as soon as I arrived they scurried out the door.  They even had a $30 parking ticket they wanted us to pay, but as soon as they saw me start reading the paperwork they didn't care and just left!  Obviously they did not want to deal with me, or so it seemed.  The only good thing here is that nothing was missing.   In summary, don't waste your time on moving companies that seem like "good deals", and don't blindly trust the BBB.  Pick a reputable company with a long standing reputation.  You will end up paying premium price anyway, at least if you pick the premium company to start with you won't have all these "surprises" along the way and will actually have a decent customer experience.  Liberty Relocation is a poorly managed and poorly run organization, and I would never wish this kind of experience on my worst enemy.  Don't make my mistake..go for a good reputable company, not this one.

Service cost: $3500

Initially contracted with First Call Movers who guaranteed they would select reliable moving company to move and store our furniture in climate controlled facility since we did now have a house yet and wanted to keep our furniture and art work out of the Arizona heat. Liberty Relocation ( Stan) contacted me with the promise the movers would arrive on July 23rd.  They ( Viscaly and his crew) did not arrive until 4:30 p.m. on the 24th and stayed until 11:30 p.m. packing that night.  They return on our closing date (7/25)at 11:00 a.m., a day late, and did not finish packing until 4:30 p,.m. that afternoon. The new owners had already taken possession of the house and had to wait for the movers to finish. Viscaly told me they would move the furniture into storage until I arranged to have it delivered in Colorado.  I paid the company for two motnhs storage.  In September, the company called and asked me if they could deliver the furniture.  I sitll had not found a house to buy and told them 'no.  Without my knowledge, they moved the fruniture from a storage facility in Phoenix to a storage facility in Denver. When we closed on our house, we asked them to guarantee delivery between October 1st - October 3rd. They arrived on October first.  Items of furniture were broken, scratched or missing.  For example, they lost the table legs to our $1200 dining room table.  Boxes were crushed and the contents broken, both bedroom sets were scratched and a we found a hole in the back side of our entertainment center.  What's more, our 8 'ladder was missing, the fertilizer spreader was gone and as indicated on the bill of lading, we were missing 15 boxes. After they brought me a set of table legs that were not ours, I personally called the storage facility in Phoenix and in Denver.  Both storage units used by the company were empty and NEITHER ONE WAS A CLIMATE CONTRALLED ENVIRONMENT. Two months of futile searching for our missing items failed to locate anything.  They did deliver a broken mirror, but it belonged to someone else. Thankfully, I had taken out a $100,000 insurance policy with Bakers Insurance.  Items in missing boxes have been identified, but the original ones have not been returned.  Although items can be replaced, we mostly miss sets of family pictures, signed copies of first edition books and personal items. We have not had communication with Liberty Relocation or any of its agents since we reported the loss to the insurance company.  Even theinsurance gave up trying to find our missing items and compensated us for a percentage of the value of the lost items. I am disappointed in the lack of responsibility, incompetent service and poor integrity I experienced working with Liberty Relocation.  Good business practices would have called for a representative of the company to stay in contact with us as we searched for the missing items. Nobody even took the time to apologize for the problem. Instead, they cashed our check for the move and ended further contact.  Not a quality company. .

Service cost: $11

I work for a company that keeps me moving from state to state. This is my third move in the past yr and Liberty Relocation is moving me for the 2nd time. I can really depend on liberty to come and save the day. Giving them a 3 day notice they still managed to make it to my house on time with little time to spare they wrapped, packed and load my one bedroom apartment. I had to put my items in storage for two weeks due to having to go look for a place to stay. I received my items shortly after and my things were in great tip top shape.   Nice Experience!!

Service cost: $2300

Thanks once again Liberty Relocation. The company carried out a wonderful job from beginning to end. I'm moving my daughter out of state to go to school in Atlanta. The movers came in and followed directions they packed her room completely without me helping. Everything was wrapped professionally, covered and  place in a box taped. It took them only two hrs to pack and load . My daughter was already in Atlanta waiting on her stuff to get there.  She received her items 8 days later with no damages or anything missing. Thank you Liberty Relocation.  I will be using you again in a yr for my son who will be moving out of state to go to school too. Keep up the good work!!

Service cost: $1950

I had a horrible experience with this company. I chose them because they ensured me there would no hidden fees and my experience with them would be great. It was not. The quote I intially received was very high and I almost didn't go with them as they were charging more than other companies. When I told them I had received cheaper quotes they looked at their quote and said an error had been made and lowered the quote. But the quote went up by a third after items were loaded into truck, more than the intial error. Also I was told if I was charged for stairs it would only be $75 which changed to $50 for every 7 stairs. Felt like I was continuously lied to in order to get my business. Poor customer service. When I tried to call them I just felt like they were just trying to get me off the phone and weren't listening to me. I was told I'd get a call back once they looked into it and still have not received a call back.

Service cost: $1938

THE WORST MOVING EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE & I MOVE A LOT re: Medical training, residency etc..   First of all, my stuff was late (even though I paid extra for early delivery) and price went up upon delivery.  They shipped my stuff with some HORRIBLE company (Quality Moving is their name) out of FL even though I was promised that they use their own trucks. This particular company charged extra $500 for re-delivery based on their word against mine that they called me..there was NEVER a call from them EVER!! Since my stuff was being held hostage, I called Liberty and they did absolutely nothing to help me. Fast forward to my stuff arriving after I paid the fake "re-delivery fee" (at this point my moving cost is nearly double) they arrive to my very upscale high rise condo and they terrorize the concierge, residents and obstruct traffic in the financial district. I arrived home (my friend waited for them) and I was told my HOA to NEVER EVER EVER allow those movers on that property again as they were the worst moving company they have ever seen in the history of the building..this is a 40 story high rise.  When I got into my house, all my boxes were WIDE OPEN, BROKEN or missing. My very expensive medical equipment, $3500 custom made one of kind paintings were all damaged, my bedroom set ($5000 ) and my bed were all broken, glasses shattered and my clothes hanging out of boxes..long story short 70% of my stuff is either damaged or missing. Adding salt to the wound, they left me a large box full of their trash in my house..drink bottles, moving tape trash, trash bags etc. Who does that? The movers proceeded to stalk my friend whom was helping me move in attempt to flirt with her.  I have not heard anything from liberty even though I have reached out to them numerous times and frankly I am tired. I have records of all the damage, pictures, video, phone records etc and I have handed them out to my lawyer who will handle it. PLEASE SAVE YOUR MONEY, SANITY AND TIME AND GO WITH SOMEONE ELSE!!

Service cost: $4000

  I have had nothing but troubles with Liberty Relocation. They promised me a guaranteed delivery date, which was not met. It took countless calls by my father and myself and 3 weeks for them to tell me that their bank didn't process my check and that they were having issues with obtaining a legal copy from their bank. I spoke with my bank about this, and they told me that there was no attempt made by Liberty Relocation to process my check. They kept telling me that I had to go to Wells Fargo to wire cash. The name on the account doesn't match the name of the company. This moving company is very sketchy, and they don't seem to care about anything relating to my items. They only care about getting cash. At pickup, they showed up a day and a half late. They dropped the boxes on my floor and threw it in the truck without any regard to the contents. When the movers were loading my motorcycle on the truck during pickup, he almost dropped my motorcycle and was laughing about it. The moving company charged me an additional 100 cubic feet ($483) for "dead space" around my motorcycle, which was not honored. The moving company utilized the space that I paid for around my bike for other people`s stuff. At drop-off, I found my motorcycle with $3,000 worth of damages and multiple things broken. This company is not professional at all and should be avoided if you don't want to be ripped off.

Service cost: $2100

Liberty Relocation is a JOKE of a moving company. LATE pickup, LATE delivery, OVER charged, DAMAGED items, and LIES from every employee dealt with. The company first guaranteed me a delivery date of two weeks after picking items up which I stressed was vital because I would be out of state after that date. I called two days before the scheduled arrival date and was told my truck was STILL IN HOUSTON. The girl on the phone said she would look into why this happened and said her manager (Bryan?) would give me a call back. NO CALL BACK. Frustratedly had to call again and again just to be told excuses of payment issues, other deliveries and various LIES. Long story short, they FINALLY showed up demanding cash on the spot (SKETCHY MUCH?) and a bunch of my items were BROKEN. It took over a month for my claim to go through and the reimbursement was NOTHING compared to all the damages. WORST SERVICE EVER AND WILL NEVER RECOMMEND. I hope your whole operation is shut down forever.  .

Service cost: $2000