Liberty Relocation, Inc

Original price quote was $1,674 for a one bedroom apartment with 286 cu ft. Price actually charged at time of pick up on June 30th was $1,675 based on 300 cu. ft.   $150 in parking materials (even though it says they are free on the form), for a total of $1,825. July 3rd I received a call from Lupe stated the foreman "was confused" and "made a mistake" and they were sending me an "updated" invoice reflecting 450 cu. ft. and a new total bill of $2,299.88.
 
After calls back and forth for a week with no resolve, I was told Lupe no longer worked there and got no clarification on the updated charges. When I called back again last week, Lupe answered the phone!! I also got put though to a company called Major League Van Lines. When I asked about this, the customer service rep told me National is a BROKER contrary to the lies the sales rep Justin was telling me about National being a "family owned, non-broker company." 
 
My first day for available delivery was July 13th. I was told at first that my items would be delivered Aug. 4-5th (22 days after my first available). No truck. I was then told I could expect the driver August 7-8th. No truck arrived. As of August 10th, I still don't have my stuff and I have no confirmation of when the truck will arrive. They have been in possession of my stuff for 45 days, and are 29 days past my "first available for delivery date." 
 
*UPDATE*
 
I received a nasty phone call from "Stan" the owner, STANISLAV SKRIBNIK. Today he claimed that he will be sending me an "updated invoice" for $800 that would need to be paid in cash upon delivery of my items. My binding Bill of Lading contract claims that I owe $469. If that's not extortion, I don't know what is.
 
This company is a sham. Also doing business in other states under different names to run from bad reviews and the state of WA (under the name Liberty Relocation) denying them a business license because of FRAUD!! 
 
National Moving Systems
American Moving Systems
Liberty Relocation (F rating on BBB)
S.T.S.K ENTERPRISES INC
RELOCATION SOLUTION SYSTEMS
Pacific Union Van Line
 
 
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Service cost: $2299

Quick Recap of our Disappointing Experience:
A move is scary to trust a company with your things.  We asked a ton of questions over and over to make sure we felt comfortable, about the time to move, all fees and costs, etc.  The sales rep did his job, he sold us on Liberty Reclocation using lies and then immediately turned us over to Customer Service once they had our stuff.  Customer Service (Nicole and a Man) were rude, difficult to get a hold of, and inflexible. 
Our problems were:
1- the sales rep INSISTED the move would take 2 weeks, no longer.  We rushed to be there in less than 2 weeks, and they arrived in 3 weeks.  Tried to deliver at 9pm at NIGHT!!  Luckily there was a storm so they decided to wait for the next morning (not out of kindness but their convenience).
2- HIDDEN FEES!!  The move was supposed to cost just under $1800, in then end it was $2505!!  Beware.
* They charged for extra weight (they gave us the weight ticket but then insisted our ticket was wrong??)
* They charged for plastic wrap on furniture - NEVER disclosed this was an additional fee, neither the sales rep or Movers!  Over $175 added to the bill
* They charged $150 for 3rd floor of an apartment.  Its on our contract that the move is to the 3rd floor but the movers got to our new home and DEMANDED another $150!
Do not use this company.
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Service cost: $2505

We have a furniture store that was relocating to CO,  We had a couple of valued pieces of furniture that were fragile which required proper care and handling while on move. So, naturally our concern was mostly centered upon safeguarding these pieces of furniture. My friend recommended Liberty relocation that he recently moved with and was happy with the service . When we got in touch with Liberty relocation, we were very happy to know that the company excels in transporting furniture. The company sent out a big crew of 6 men who did a remarkable job wrapping and securing everything so professionally.  The furniture got there in perfect condition. The money put on the movers was worth the investment and I must admit that we were pretty lucky to choose them.

Service cost: $6900

I write this because it's my only recourse. I've spent hours on the phone over the last month dealing with Liberty Relocation. The people have been nice, but the service has not. After days of not knowing where my shipment was, who had it, what day it was going to arrive - it arrived late, unable to be pulled off the truck and then I had to move items myself because there was only one guy 'able' to move things and it was taking way too long. I had to cancel appointments because they kept saying they were going to arrive, and then never arrived when they said. Then to top everything off there were 3 big missing dogs beds (which in addition caused the delivery  price to bump up)  and no one knows where they went. Now they want me to go thru a claim company who requires more hours of documentation that I just can't spend as this move took up way too much of my own time in trying to figure out where my stuff was, when it was going to arrive, and then once it arrived how it was getting off the truck - which didn't happen the first time it pulled in my street. Angry. Frustrated. Sad.

Service cost: $1673

Movers were supposed to be here between 12:00 and 2:00 today.  They did not arrive until after 3:00.  They came in and numbered each item and moved my boxes that I had carefully stacked in my dining room so they wouldn't take too much space in my house.  They numbered each one and then left them where they were.  (in the wayn so that if we had a fire, no one would make it out alive).  They proceeded to tell my parents, (I was at a dr's appointment) that there was more than was represented in the quote so they could not do it for less than 3200.00.  My parents called my husband to see if he would still want them to move the items.  He said he wasn't sure, that this felt like a "switch and bait" to him and to wait until I returned home to make a decision.  THEN - 10 minutes later, the drivers tells my dad that he can't do it for less than 4200.00!!.   (nothings changed since the last time they talked..where did the extra $1000.00 come from?)  In addition, they state that they only bill by square footage.  no weight and no item count.  That is just not true.  They counted every single item and even if the item number went up, the square footage had not because I had decided not to move my patio set.  The only difference between the quote and my final "output of boxes" was aound 90 boxes.  When I talked to Scott in the beginning we discussed the value of moving versus just selling everything and just moving and buying new.  He assurred me that it was more valuable to ship because a box only costs about 3 to 4 dollars to ship.  If all of what they said was true and I added 90 boxes (which I have not had time to verify), then at the most expensive, I should be charged an additional $4.00 per box at 90 boxes that is $360.00 - NOT 2000.00!! This seriously feels like bait and swtich to me and I will be suing the company for the down payment and also for the time loss.  Additionally, they will be returning to move my boxes to the correct places and remove their stickers or I will be hiring someone to do that and add that bill to my claim in court.  This company has good and bad reviews.  I naively leaned towards the good reviews.  Don't make the same mistake I did.     .

Service cost: $2294

Stay clear from this company! Do not hire them they are a joke pick up was late, but ok. However, explanation of delivery date was not very clearly stated. Language barrier! Drop off. Horrible. No workers but the driver.  We had to unload and carry up the three flights of stairs our own belongings, unwrap and help assemble them. Damaged good, broken, scratched and dented. Paid for the stairs that we had to do the work for.  To boot, liberty relocation nor is the BBB doing anything. Guess I need to hire an attorney!  Lies the entire time throughout the transport time as well! The driver was awesome, once I got hold of him. Nicole lied, as did our salesman Nigel, and Latisha in customer service. Not worth the money. Hire a professional company as this one is definitely not!

Service cost: $2400

Let's begin with my original estimate of less than $2000.00 quickly increased to more than $3500.00 once my items were on the truck.  The truck was not filled from top to bottom and front to back, only front to back because according to the company, "everything was in boxes".  Yes I estimated boxes, furniture, EVERYTHING.  But the thing was, "the boxes are large packing boxes".  I bought the boxes at a moving company so I guestimated the correct number of boxes as well as the sizes.  When the company was calling me trying to get my business, Nigel was the best sales agent you could have even wanted to come in contact with and even after the sale he was helpful but that is where the good customer service ends.  If I called, I would often get put on hold or be told we will call you back but never did.  I always had to initiate the call until my household goods were finally put on the third truck.  I got a call, it will not be delivered this week, I said ok.  An hour or two later, I got another call; it will be delivered between 3 and 5 pm the next day.  Then the driver calls and says my delivery will be between 10 and 12.  Never mind, I am out of town and have to make arrangements for someone else to receive my household goods.  The driver arrives on time but I have NEVER dealt with a company that does not take debit or credit cards, or checks.  Well after moving a mountain, being treated like I was not a customer but someone who had tried to rob the company, I asked to speak with the manager.  Now the story really gets interesting, the manager was one I would EVER HIRE FOR MY COMPANY.  Rude, not customer service professionalism, NOTHING.  He even hung up on me.  Yes he did.  Hung up.  Wow.  DON'T waste your time.  I still do not understand how my estimate increased by more than $1500.00, they do; they only take cash payments for delivery, not even a credit card, and they do not care about customer perception.  If you are reading this, PLEASE, PLEASE, PLEASE, do not use this company.  They are not worth the frustration.  .

Service cost: $3600

This company is a joke!! never ever use these guys! I was told they would be there between 9-11 and didn't show up til 2 and then scratched up alot of items and very unprofessional and never used blankets or anything while using a dolly on our tvs dressers etc and then I was helping them move items so they would get it done on time and keep in mind I was paying them to move me and not for me to help! also when they did finally arrive the guy in charge told me he can't move our stuff within the three hours and I told he him could if he worked and not screwed around but needless to say I would NEVER EVER use this joke for a company again so please use other companies besides this one they are a joke!! at 11 am I called and spoke to brian and asked where the truck was and he said they are on there way and they didn't show up til 2pm and he was a total a------!! NeVeR again.

Service cost: $300

Do not ever use this company for your relocation. Never on time. Do not do what they say they will do. Relocated from Kirkland Wa. to Pennsylvania. Broker stated when they picked up the household item that a truck was waiting to go east. Items were picked up on 06/21/2013. This is now 07/03/2013 and the broker stated that out itme are still in Washington State. Liars every single one of them. If Liberty Relocation is one of your moving options and you use them you get what you deserved. Run from this company as fast as you can.

Service cost: $3300

They picked up our stuff on 06/28/2013 and said they deliver on 07/08/2013. It is now 07/12 and our stuff hasn't even left Texas. I am very upset because I feel like they lied to me. The contract states they have 2 to 21 days to deliver, but why did they promise a delivery date that they never lived up to. The company said the reason for the delay was a broken truck, however they refused to tell me exactly what was the mechanical issue. I suspect that they are just waiting to combine our stuff with another load so that the truck will have a full load, but I can't prove this. I still don't have my stuff. I was told we will have it by 07/18, but I am very skeptical. This is a terrible company and they are holding my possessions hostage. I wish I chose any other company. Also they underbid to get the job and when they picked up our stuff, the price doubled.

Service cost: $4665

I was quoted about $3400 and the move ended up costing over $6000.  I went with this comany rather than one of the big names like Mayflower because we were going to have 2 dogs and a cat in the car with us on the move from Houston to New Mexico.  We did not want the added cost of kenneling and I was told that the dispatcher said the move would happen in 3 or 4 days.  We arrived at our location a good 5 days before the movers did; in fact when we got here they were STILL in Houston!  We ended up having to pay for a hotel that accepted pets for a week, and the cost and inconvenience of this was not appreciated.  Many items arrived damaged.  Our expensive king-sized wooden bed had missing pieces and others that were broken, making it unusable.  Several other items (including an almost-new wooden chest) were damaged.  Our large toolbox was "missing", although the vise grips that were in the toolbox ended up in one of our boxes.  The guys who picked us up did a good job; the guys who unloaded us did a good job.  THe problem is, our things were moved from the original truck to another one in Houston, and THOSE people did a HORRIBLE job.  They took items we paid to have packed professionally, removed the blankets and wrappings and threw several things into a box together.  Everything in there was broken, including an expensive gem globe and all but one of our lamps. The option you have for filing a claim is inadequate.  I blame myself, however, for signing papers that give me the option of getting only sixty cents per pound.  We will very likely never move again, but if we do we certainly would not use this company.

Service cost: $6000

First as most say the Costumer service at the begining was great with Nigel, Now comes the truth about this comapny.
 
I have not mentioned that I have moved 3 times from overseas and ineterstate and never , NEVER has anything happened to valued merchandise.
 
First Nigel gave me aquote, then the driver gave the real amount I was missing some objects I did not mention, upto here all is fine and agreeable.
 
two weeks later I tell them to ship the household goods, they arrive early which is fine. But right then I am told that the price is another of course there is nothing to do because otherwise they do not unload your households.
 
The dilema comes when they deliver, I thought all boxes were brought.
1- a marble table top 1" thick broken,
2- dining table made with durable wood broken
3 - 4 old Delft plates broken into pieces.
4 - most glass items broken
5 - missing two boxes with Delft bowls and other costly Items
6- Driver put a hole on the night stand and said it was a memory of the move.
Missing department does not call .
 
in short this is my worst experience ever o a move, I highly would ask you to not give this company any of your household goods specially if they are valuable they will loose it or brake it or dissapear them for you.
This moving company has no responsability at all and they treat your cargo as a Joke.
 
Pay a little bit more or I should say use a repoutable company not them.
 
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Service cost: $2900

This company stole my goods and won't return it. So I did some extensive research on this corporation. Found out that they changed their name in order to boost their ratings and business. The previous name had such a awful reputation that they had to start over. The thing is, the name changed but the owners and management didn't. So you are still getting really bad business from really bad people. Here are some titles:

Principal: Mr Stanislav Skribnik (President)
Mr. Kevin Dixon (Moving Manager)

Hours of Operation
Monday - Friday 9am - 5pm

Alternate Business Names
S T S K Enterprises Inc.

Service cost: $4385

Full Disclosure: I didn't research Liberty in advance of this move because thier BBB rating was good and they offered a competitive quote.  In the beginning everythign was fine, they came the day they said they would and estimated it would only take them a week to 10 days to get our 2-bedroom apt stuff from Seattle, WA to Los Angeles, CA.  They said it could take as long as 14 days and to wait for a call from the driver.  We called them 13 days after the pick-up only to find out our stuff was not on ANY truck and was sitting in a warehouse in Seattle all this time.  Angry, we asked why, they said they didn't have our new address in CA. So we asked why didn't you call us to ask us for it because we gave it to the pick-up movers and they had no answer other than they were inundated with CA jobs the past 2 weeks. So stuff goes on truck and is supposed to show up in 3-4 days, driver calls and says he broke down in Northern California.  Great, we wait another 3 days for them to get that fixed and arrive. 
After stating they would come at 9am, 3-5pm, then 9pm..they call and ask if they can come delivery at 10pm on a Thursday night.  We tell them no, we have no access to the loading are of apt. complex at that time so they come the next morning at 6:45a-7a.  Again, very difficult to coordinate  thier entrance in our limited access loading area last minute. Our interactions with thier workers were all fine.professional but the state our stuff is in is pretty bad.
They left someone else's box with us (someone moving to AZ), we're missing part of our bed frame (metal slats), we wrote fragile on many boxes that seemed to have been handled by a gorilla.  I now have a broken plates, art glass, framed diploma (also got wet from broken) snowglobe/sentimenal objects, an armoire panel cracked, desk drawer broken and somehow part of a very hardwood TV stand drawer was ripped off. 
Overall the stuff we labeled fragile they disregarded. One of the guys that helped move us in looked like he was going to have a heart attack pushing a dresser up our stairs.  We would had been completely fine with them taking extra days to get down here if none of our stuff was broken.  Now we are very sad we hired them and paid nearly $3,000 for a bunch of broken furniture and senimental items that all could've been prevented had they truly handled our labeled fragile items with care.

Service cost: $3000

My basement was flooded and I had to get out of there quickly so I could temporarily relocate while repairs were done on our house. We knew it would take about 4-6 months so we had to store a lot of our belongings with you. It was tricky because the process spanned two seasons and we didn't know what to take and what to store. It helped a lot to talk it out with your consultant. She was very practical and down to earth. Though it was a local move, it was majorly uprooting, in that we were in a strange place, living out of suitcases and boxes. Thanks for your expert help and also your sense of humor-that helped us get through!

Service cost: $3100

I called Liberty Relocation in order to schedule my move from Phoenix, AZ to Chicago, IL.  Little did I know that after speaking with the sales rep on the phone that would be the last time I would deal with Liberty Relocation.  The farmed my move out to what I can tell was two or three different companies.  When I spoke with Anthony in dispatch he stated that he was sending two movers to my house.  I told Anthony I was concerned that was not enough men in order to complete the move.  He assured me they do this all the time and it would be four to five hours tops.  I then made arrangements to transfer keys of the house to the new owners based on Anthony's estimate of time.  The next day the movers showed up and it took thirteen hours for them to complete the load up.  The new owners were literally at the house waiting for us to get out.  As I left most of my stuff was still sitting in my front yard waiting to be loaded on the truck.  This was also after I watched the mover pull away in the truck to go to the bank(is this necessary during my move to run a personal errand?) as he pulled away the back of the truck swung over and hit some of my items that were leaning against it.  When it comes time to sign the paperwork all of the paperwork says Great American Moving and Storage.  The movers estimate was also almost twice what I was quoted over the phone.  The explanation was I had a lot more stuff than they thought, well is that my fault or the person who is asking me what I have over the phone.  He asked questions and I answered them.  The goal is clearly to give a low ball quote and then once they get your items on the truck and can hold them hostage they jack up the price. I received a call from the truck driver whose name is Anthony.  He called on Thursday December 27 and told me he would be at my new apartment at 10:30 am on Saturday December 29.  We made arrangements to get to Chicago and be there at the apartment on that date and time.  As we waited Anthony didn't show up.  He finally called about 2:30pm and stated that his truck had broken down and that he told someone at the moving company to call and let us know on Friday December 28.  We never received any kind of call from the company on Friday December 28.  Because of this company's irresponsibility I was stuck in chicago and forced to get a hotel for the weekend, as well as pay for all my meals as we had to eat out every meal.  Had someone called me as Anthony stated they should have, I would have been able to wait to get to Chicago until Dec 31 when my possessions actually arrived. Additionally every time I called and spoke with the manager of the dispatch whose name was also Anthony, and when I had to call the GM whose name was Michael, they said they were with West Coast Movers, which would be the third company I had heard of during this move.  The driver Anthony said he was also with a different company which name I cannot recall.  This was absolutely without doubt the worst experience I have ever had with any company.

Service cost: $4000

I scheduled my move a whole month in advance with another mover that bailed out on me. . Imagine my frustration!  I happened to keep the list of movers that contacted me and gave me quotes. So I decided to call  Kevin back from Liberty Relocation even though at first I thought their prices were a bit high. Kevin was very helpful and made me feel very relaxed and hopeful he scheduled my move for 3 days later. On the day of the move the crew showed up this time They quickly took everything apart, wrapped and loaded my stuff and even disposed of some loose trash at the end. The foreman also helped fix my window screen.Liberty Relocation has integrity and upholds their staff to high standards. They show up on time, and even help you out when you don't know what to do. I would highly recommend this movers, and you should definitely Go with them if you're moving!

Service cost: $5200

It's never fun to move, but in this case the crew at Liberty Relocation really made it stress free. The three moving guys gave us great upbeat customer service and really hustled. They were super professional and very nice and patient. I did not have to worry abut anything during the move. After going through all the reviews on the net I feel that all of the info in form of reviews holds weight as I experienced it when I had them take our move on. They are not only hard working fellows but were also very careful with our belongings. They made sure the furniture and boxes were all  placed where we wanted it before they left. Their sense of humor helped us through a day we had dreaded. Thanks Liberty Relocation for such a pleasant experience.

Service cost: $3140

When I needed to move from TX to OH I had hired a different mover. They called and told me they were unable to make the pickup and I was stuck with no mover and had to be out of my apartment THAT day. I had to hire another company. I had recieved a few emails from Liberty Relocation several weeks before my move and decided to give them a call. Luckily, they had a truck in my area and were able to do the pickup for me the next day. I was so relieved! The day of the move, I was so happy that I chose them. The service is top notch and the movers are very professional and experienced. I am satisfied and will move with them again next year. They really saved me. Thank you!

Service cost: $3157

If I could give zero stars for this company I would **DO NOT HIRE THEM** As the previous reviewer stated..without a doubt THE WORST MOVING COMPANY!!   I used to work in retail so I am generally more generous when I deal with anyone in customer service, but I am so outraged by this company that I feel the need to WARN OTHERS.  We wanted an easy move tom California to Pennsylvania so we decided to make the investment in a full service move. That means..you pay A LOT more.  Since our bill was $3,400 for a ONE BEDROOM APT I expected to..I don't know..GET ALL OF OUR BELONGINGS BACK!!   The gentlemen who came and packed up our apartment were nothing but friendly and nice. Yes, they missed a couple of cabinets and our entire coat closet..but I was more than willing to overlook that. We simply packed up anything they missed in the car..and while it was a tight squeeze..we managed. Anything that did not fit, we had to give away. Annoying but not the end of the world.    It was a total pain to get an idea of when our belongings would be delivered. I understand that they have other customers and it's all dependent on the route..but then showed up at 7pm on a Friday night with little warning. Again, not the end of the world but annoying.  The kicker..before we hired this company..we had THREE employees take a look at the map and make sure the truck would be able to get to our street without having to load everything on a smaller truck (an extra $400 charge). I was ASSURED that they could make it and I would not have to pay the $400 Shuttle fee.  SURPRISE SURPRISE..the driver calls THAT NIGHT..and I had to go to the ATM and withdrawal $400 cash otherwise they would not deliver our stuff.  My boyfriend called the company to complain and to make sure the driver just isn't pocketed $400 of my hard earned dollars.  (I just have to say..we just paid over $3,000 for movers..how many people really have $400 just laying around that they didn't expect to pay ?!?!)  The office said they would refund us $100..NEVER HAPPENED.This company FLAT OUT LIES!!   On top of all of this..the movers did not deliver TWO of of boxes which included my boyfriend ENTIRE WARDROBE.  We had to go buy him BRAND NEW suits (over $1,000), shoes and all new clothes. He only had one suitcase worth of clothing with me. They also contained my books, paperwork and other essential items I need to run my business.  This happened April 20, 2013..it is now JULY and we still don't have our belongings. The office and the driver keep giving us the run around and saying that it will be delivered when they are "in the area"  So..we are supposed to just wait months?!! They also claim that it's too expensive to mail them to us. WELL $3,400 IS TOO EXPENSIVE to hire your LYING CHEATING COMPANY!!    We just hired a lawyer to help get our belongings back..do yourself a favor and AVOID THIS COMPANY AT ALL COSTS. We would have been better off moving ourselves!

Service cost: $3400

My mother moved from San Diego, California to Missouri last year in July. When her furniture and household items were delivered, there was visible damage to many of her antique furniture, broken legs on tables, deep gouges on the tables, mirror broken off a vanity, with severe damage to the drawers on the vanity, her sewing machine was broken along with the sewing maching table, missing granite coffee table top (but the base was delivered), a frame that held a certificate of appreciation in it was stolen, the certificate was taken out of the frame and left in the box (at least they left that, I guess because it had her name on it), custom seat cushions to her rattan chairs were missing, one lamp was broken, another one was stolen. This has been a horrible moving experience for my mother who is over 80 years old. We have moved many times to/from Japan and never had any problems with theft or irresponsible breakage of furniture. I would advise anyone considering a move to NEVER use this company. On top of all of these problems, they don't return phone calls and half the time do not answer their phones, but have a machine telling you to leave a message and someone will return your call, but I guess that's a good way to screen the calls, so they don't have to deal with the justifiably irate customers. I will be reporting them to the BBB and hopefully they will be investigated by the DOT for their dishonest, corrupt business practices.

Service cost: $7696585

Let me preface this review with the fact that we hired movers for the FIRST TIME on this move. And knew nothing better than to look online and get some quotes. Several months before our move across the country, we put out a few requests for free quotes and immediately Liberty Relocation was one of the companies to call. I spoke with Patrick. He was very friendly and a great salesman. So much that I found myself feeling fully convinced that their company would take great care of our move. I also felt good about being "local" out of Washington. The price was one of the better prices I had found, so I thought this company was IT. We ended up paying nearly double in the end.. (Now, after the fact, other movers have told us that there is NO way a 4-bedroom home would be quoted that low, and without having seen exactly how much you have. Most moving companies come to your home to get a realistic quote).Fast-forward several months later. I had major anxiety about moving our family of SIX across the country and just wanted to DOUBLE CHECK that everything was to-plan. I would email Liberty and they would eventually email back with a "yes". Or not respond at all. I got online and looked at reviews and got SCARED OUT OF MIND. There were TERRIBLE reviews in the last few weeks, but I hadn't seen anything negative when I booked. I hurried and called Patrick to CANCEL my move and get my money back. I had already paid about $500. He convinced me that those reviews were false and other companies trying to bring their company down. I had some doubts, but believed him. Two days before our move, a woman from Liberty called to confirm that the movers would come "Sunday between 12-2". Sunday morning came and we rushed to take apart our beds, wash our sheets, drapes, and shower curtains. The entire house was entirely packed up. We had our kids farmed out to friends as we expected movers for the afternoon. Alas, 2pm came and went (the last hour they said they'd come). WITH NO WORD.We called Liberty, emailed them, etc. BUT TO NO AVAIL. Finally, I found Patrick (the salesman)'s phone number. I called him. He said, "Oh they'll get there. Don't worry about it.". Okay..easier said than done.I had sold my home and the new homeowners were moving in the next day. The carpet cleaner had to come, the cleaners, etc. Finally Patrick stopped receiving our calls because he had NO ANSWERS. There was NO CONTACT FROM ANYONE. Dead-end lines or voicemails. Not knowing IF we would even HAVE movers the next day, we checked into the hotel nearby (which I guess we wasted money on since we DID have a house but no beds set up). We spent the entire night not sleeping, but instead researching ideas on how the heck we could pack up and move our entire house the next day.. I booked a UHAUL to pick up in case Liberty still never showed. The next day came. We finally got a hold of someone at 9am. They said someone would be there between 10-12. Again, with four small children we waited. Trying to keep everyone happy. Movers didn't come till 3pm. With little to no communication. If they had said 10-12, how did it become 3pm? What realistic timelines are these?Now, the only positive thing about this ENTIRE MOVE was the "SUBS", or moving companies that Liberty hired to move our stuff. Sidenote: Liberty does FALSE ADVERTISING in saying they are NOT A BROKER. They ARE. And they are NOT endorsed by the BBB. But say they are. The "subs", the moving company "All Service Movers" came and they were friendly. They took 6 hours to pack up our stuff very carefully. They did a great job. They have nothing to do with Liberty. ;) However, because of the late start time, our NEW HOME OWNERS had to start moving in as well. It was ridiculously embarassing and such an emotional drain! We finally sent the movers off. We actually pulled our TV, documents, and computer as we were worried we wouldn't see them again.. It was so emotionally wearing. From not knowing at all IF they would come at all, and WHEN, and to entertain and FUND a family of SIX, including two grandparents there to help was DRAINING. MOVING SHOULDN'T BE THIS HARD. I would have loved a phone call or someone saying "sorry", or even a "don't worry they will be there tomorrow". No customer service. NOTHING. Kevin did call a few weeks later after we had called over and over to complain. I know the company was SO sick of us. He is the "moving manager". He heard our complaints and did take a little money off because of the unplanned hotel stay we had to book. On the delivery end, we had July 17th as the date to have our stuff delivered to Nashville (from Seattle). The contract says it can be any day within a 20 day window. So I figured I should plan for it being the worse-case scenario. Because that's normal with them.. The movers came a week after our planned delivery date. Happily surprised it wasn't later.Again, the communication was SO poor. Kevin would respond to an email a few days later with vague statements like, "your truck hasn't been assigned yet". The guy ACTUALLY driving the truck (a driver NOT with Liberty, but just assigned to drive the moving truck) was very nice and called the day before he delivered.He showed up at 5:30pm (a few hours after he said). He couldn't lift anything because he was injured, but had his co-driver and two guys he had found from CraigsList to help. So three guys total to move our 4-bedroom home. My husband did a TON of the moving, including myself. It was getting late and we just wanted to be done. They did a fine job and were nice. Next year when we move, there is NO WAY I WOULD EVER USE LIBERTY AGAIN. The price you put on SANITY during an already stressful move is PRICELESS. I would pay ANY price to not put my family through that stress again. If they want to keep customers, they need to run their company better by being honest about exactly what their company is (a broker), how much things will be, realistic about their timelines, and they need to pick up the phone to call when they are running late, and to pick up the phone when the customer calls. Simple.

Service cost: $5500

This review is about our experience so far which does not include delivery yet- based on what we have seen up to this point, all we can hope for is that our stuff reaches us ok. The foreman/driver, Simon Jill ( that's what he claimed his full name was), was extremely unprofessional, rude, and pulled off the classic bait and switch. At 10:30pm, when one truck was loaded up, he told us we had to pay more for the remaining stuff or they could leave it behind or unload the first truck as well. He was loud, belligerant and downright dangerous when we refused, whcih forced us to complete the remainder oft he transaction with the police present. Do not believe the estimator! You can count on paying double of the estimate with this company. More to come on the remainder of our experience, as we will soon figure out their customer service levels and delivery condition of the items. We are also scared about what this driver, Simon, could do to our precious cargo, many of which are irreplaceable.

Service cost: $7900

"Sometimes you don't have time to be professional"..that pretty much sums up my experience with Liberty relocation. Those are the exact words the driver said to one of the movers while he was trying to take apart one of my bookcases. Right then and there, I knew I was in for some garbage. Sure enough. The moving team showed up looking dirty and unkempt..every other moving company I've worked with all showed up in clean uniforms with collared shirts. The driver (Jack) REPEATEDLY SCREAMED AT THE TOP OF HIS LUNGS to his moving crew--it's a one-bedroom apartment..you don't have to yell, and plus I have neighbors. Then the DRIVER tried to snap on me when I told him that I didn't want a bookshelf taken apart and that I had discussed it over the phone with Bobby. Just unprofessional and thuggish. Every step of the way.  My estimate was for $2700. By the time they finished the "estimate" was over $4000. Why? In my initial inventory that I went through over the phone with Bobby, I told him point-by-point, detail-by-detail EVERY single item that I had. You know what he said to me? "Don't worry about that stuff, we just move the whole room". I took him at his word. So my inventory only had about 35 things on it, because that's all that Bobby told me to account for. Imagine my surprise when the driver told me I had over 180 items that he had to account for and that he was charging me extra for each and every one of them. That's what I call a scam. But frankly, I'm on my way to a new job and I don't have time to quibble over this shadiness (for instance, why is the check made out to Oracle Marketing) right now, so I go ahead and pay the driver his ADDITIONAL $2300 (above the estimated $1000 I was prepared to pay) and, literally, as the driver is walking up to the truck to drive away, he says: "I hope you can get an 18-wheeler up to your place, otherwise there's going to be more fees.." Then he speeds off AFTER consuming all of the bottled water in my house. I verified with my new apartment that, no, of course they can't bring an 18-wheeler to the property. Just another scam to get $350 (plus) out of you. I called Liberty Relocation back and told them that an 18-wheeler wouldn't fit. The representative (I think her name was Lakesha) told me that it was fine, but that there would be a fee and I needed to express that to the driver when he called me the day before delivery. I explicitly asked: will there be any late fees if I do that? She says, no. Will there be any re-delivery fees if I do that? She says no. I ask: can't you just reach out to the driver yourselves and let them know? She says I have to tell him. But this whole thing is predicated on the driver calling me.  Now on to the new drama: as I mentioned I'm relocating for a new job. I want to make a good impression and seem reliable and I want to get to work and start making money. I set my delivery date as 2 April (today). I asked for that date in every single conversation. On every single piece of paper. Every piece of correspondence that has my name and lot number on it, also has 2 April as the delivery date. So I'm sitting around the house on 1 April waiting for my phone call like a true April Fool. 1 April comes and goes. No phone call. Now here it is, April 2 and I NEED my things TODAY. Not a single person has called me and said: hey, we thought April 2 was going to work, it turns out it isn't..here's the new date so you can get on with your life. Nope. So now I'm here at the house, waiting for an 18-wheeler to show up in a place where it won't fit and the inevitable phone call of: well this is going to be extra.. Ladies and gentlemen. I'm a military veteran. I have seen the ravages of war on human bodies and human minds. I just separated from the service because I was tired of being deployed all the time and missing out on my own life. I don't have dollars for days. I just want this move to be over with so I can get on with my life. I have been all over the world and dealt with all kinds of people. Please believe me when I tell you that Liberty Relocation is the biggest suck hole I have ever encountered in my entire life. Save your time. Save your money. DO NOT USE LIBERTY RELOCATION.  .

Service cost: $5000